Over the last 17 years, I have had a host of influences in regards to leadership. I’m thankful that these influences have come from very different “tribes” in the church world, and in some cases, not from church leaders at all. This diversity in perspective is something that’s immensely helpful. People outside your own camp often ask different questions than you would, and that is incredibly valuable to any leader.
One thing I heard from Andy Stanley years ago, was that you can tell what an organization values, by the questions it asks. I suspect that this is why one of the most common resources I am asked for is our Sunday Scorecard. In the midst of rebuilding a worship ministry, it was a great time to revisit that tool, and establish a foundation for what we care about on Sundays.
Below are a few tips in building your own scorecard for Sunday gatherings:
1. Use your church vision and mission statements to frame the scorecard.
This ties your feedback to how it supports or detracts from the mission you have collectively agreed upon. I can’t emphasize strongly enough how important this is. Your volunteers and leaders will create cultural momentum if they know how their task fits inline with the greater vision. This is not solved by a scorecard alone, but the scorecard is a GREAT place to reinforce that vision.
2. Be sure to cover every area of a Sunday you want to grow, not just preaching and music.
Sundays are more than a message and some music, so use the scorecard to evaluate and give feedback to other areas that people encounter. Examples would be: kids ministry, greeting team, hospitality, ushers, etc.
3. Make sure there is space for both constructive critique and positive affirmation.
Find people who naturally see the wins and also those that can see what needs improvement. Have them both fill out your scorecard. Instruct them to be honest and gracious. It’s essential that you make sure that anyone responsible for the area of ministry discussed is roped into the conversation at some point, and appropriately encouraged/challenged. It’s helpful to have measured questions (yes/no or scale of 1-5) along with open ended questions for comments and specifics.
4. Have people in different roles and level of responsibility fill out the scorecard each week.
This is essential because a volunteer will see and hear things through a very different filter on Sunday. This kind of 360 degree approach ensures a wider perspective and that the leadership stays connected to the front lines of ministry. Did the sermon make sense to those that weren’t at the church staff meeting where the teaching pastor explained his main point? What did “non-musicians” think about the set-list? I’d also encourage you to have a diverse team build the scorecard together to start with.
I hope this is helpful as you think through your own scorecard. Ask the right questions and you will continue to see the right results.
See a live sample of my scorecard here. You can see the other resources I have developed here. If you’d like help developing your own scorecard, or just want better Sundays, contact me for a free coaching call.